Refund Policy
Refund Policy
Thank you for purchasing our web development services. We strive to ensure your satisfaction with every project. If, for any reason, you are not completely satisfied with a service provided, we are here to help.
Refund Eligibility:
Consultation Fees:
- Consultation fees are non-refundable.
Project-Based Services:
- If the project has not commenced, you are eligible for a full refund.
- If the project is in progress and less than 50% completed, you are eligible for a 50% refund.
- If the project is more than 50% completed, refunds will be considered on a case-by-case basis, depending on the circumstances and reasons provided.
Subscription-Based Services:
- Refunds for subscription-based services will be considered if the request is made within 14 days of the initial purchase.
Refund Process:
To request a refund, please contact us at [email protected]. Include your name, contact information, and the reason for the refund request. We will review your request and notify you of the approval or rejection of your refund within 7 business days.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.
Late or Missing Refunds:
If you haven’t received a refund yet, please check your bank account or contact your credit card company. It may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected]
Contact Us:
If you have any questions about our Refund Policy, please contact us at:
- Email: [email protected]
- Phone : +212 699484200